November 24, 2025
During the hectic holiday season, technology glitches only add to the stress. Customers rush to complete last-minute tasks, employees balance family obligations, and everyone's expectations are at an all-time high. The last thing your business needs is to upset anyone with avoidable tech mistakes.
Consider this your Holiday Tech Etiquette Manual — because no one wants to be that company that spoils someone's day.
1. Update Your Business Hours Online Before the First Frustrated Call
Imagine a customer dashing across town during their lunch break because Google lists you as open, only to find your doors closed and lights off. Congratulations—you've unintentionally become their holiday villain.
Where to update your hours:
- Your Google Business Profile (the key platform!)
- Facebook, Instagram, Yelp, and all social channels your customers visit
- Your website banner featuring a clear, friendly holiday schedule
- Apple Maps — yes, many people still use it
Try this message: "Happy Holidays! We will be closed from Thursday, Nov. 28 to Sunday, Dec. 1 to enjoy time with family. Regular hours resume Monday morning—likely a bit turkey-weary but eager to assist!"
2. Craft Warm and Genuine Out-Of-Office Replies
If your team is taking a break, don't leave customers hanging without a response. A well-written auto-reply acts like a courteous host—professional, yet personable.
Example message: "Thanks for reaching out! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you as soon as we're refreshed—and caffeinated. For urgent matters, please call our support line at (XXX) XXX-XXXX. Wishing you a joyful holiday season!"
3. Keep Your "Out of Office" Messages Simple and Secure
Avoid oversharing vacation details. Customers don't need to know you're visiting Aunt Carol in Denver or that Bob from accounting is hosting a potluck.
Besides being too much information, sharing specifics can pose security risks. Stick to key details like dates, expected response times, and alternative contact options. Save your travel stories for social media.
4. Test Your Phone System to Prevent Customer Frustrations
Holiday callers are often pressed for time and stressed. Ensure your voicemail greeting matches your current hours and directs callers clearly without confusion.
Pro tip: Dial your own number to hear your message firsthand. You might be shocked to discover outdated greetings from past years.
Sample voicemail: "You've reached [Business Name]. Our office is closed for the holiday weekend. Please leave a message and we'll return your call Monday morning. For urgent help, press 1 to contact our on-call team. Happy Holidays and thank you for your patience!"
5. Clearly Communicate Shipping Cutoffs Before Panic Sets In
If your business ships products, make shipping deadlines visible and send reminders well in advance. Post "order by" dates prominently and alert customers via email.
Late deliveries frustrate customers, but failing to set expectations damages trust. No one wants to explain why an anniversary gift arrives after the date.
The Bottom Line: Polished Communication Builds Happy Customers and Strong Business
Holiday tech etiquette is simple: set clear expectations, communicate like a person, and honor your customers' time. A few thoughtful updates go a long way toward preventing frustration and keeping your company's reputation glowing.
Remember, the aim isn't just to avoid mishaps—it's to let your customers know they're valued, even when you're offline.
Want expert help to ensure your systems—and customer experience—are seamless this holiday season? Call us at (619) 349-5850 or click here to book your free 15-Minute Discovery Call. Let's explore simple ways to keep your business running smoothly while you enjoy a well-earned break.
